Alex a Ema DVD / Alex und Emma

If you’re looking to return or exchange your order for whatever reason, we're here to help! For products damaged from transport or defective from manufacturing we offer full refund or sending a replacement product within 30 days of receiving your order. If you simply change your mind, you can return your product on your costs for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• Returned items must be returned in original packaging
• Returned items must have no visible signs of use

To initiate a return or exchange, please complete the following steps:

1. Login to our online return portal using your email address and order ID
2. Choose the products you wish to return or exchange from your order
3. Print your prepaid shipping label that you will receive by email
4. Send all items back to us using the label provided

Additional Information:

• Once we receive the product, we issue a full refund (or send a replacement package) within 2 business days
• Email contact info@czechmovie.com