Deutsch im Tourismus - Němčina pro pracovníky cestovního ruchu – Höppnerová Věra (2024)

The textbook "Deutsch im Tourismus" is intended for students of secondary or higher vocational schools in tourism and for professionals in the tourism sector who wish to improve their language skills either in specialized language courses or through self-study. It assumes basic language knowledge at the B1 level of the Common European Framework of Reference for Languages. Its content focuses on professional communication in the main areas of tourism – in hospitality, catering, travel agencies, and spa services. It reflects a variety of real situations encountered by receptionists, hotel managers, waiters, tour guides, or spa workers. Thematically, the textbook is very diverse: Users will become familiar with the language tools needed to handle various requests, inquiries, or complaints from hotel guests, including questions about the city, surroundings, services, or weather. They will acquire speaking skills when serving guests in a restaurant, starting with offering food and drinks, taking orders or phone reservations, and ending with payment. They will learn how to welcome a travel group, guide them around the city, and answer common questions posed to a tour guide or city guide. It introduces communication in the field of wellness and spa services. Even though it is...