Beschreibung
We have all faced situations in which we know we must talk to a colleague, a manager or a friend about something uncomfortable and possibly explosive. We think it over repeatedly, put it off, and finally stumble through a confrontation when we could have had a conversation. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations offers a definitive approach to handling unpleasant exchanges. It shows that such discussions involve not one dialogue but three: the “what happened” conversation, concerning what we believe was said and done; the “feelings” conversation, concerning the emotional impact on everyone involved; and the “identity” conversation, concerning what the situation means for each person’s view of themselves. Whether asking for a pay rise, saying no to a manager, asking a favour or apologizing for a mistake, these conversations can feel like a nightmare, and this book has earned its place as a business classic.
Informationen
Author: Patton Bruce
Language: Englisch
Publication date: 1. August 2015
Manufacturer: The Book Service Ltd (Penguin)
Genres: Englische Literatur, Bücher, Fremdsprachige Bücher, Wirtschaftsbücher auf Englisch, Sachliteratur in englischer Sprache
Type: Bücher - Taschenbuch
Pages: 352
ISBN/EAN: 9780670921348