Official Czech Little Mole (Krteček) merchandise. Original and official Czech item is new and unused.
If you’re looking to return or exchange your order for whatever reason, we're here to help! For products damaged from transport or defective from manufacturing we offerfull refund or sending a replacement product within30 daysof receiving your order. If you simply change your mind, you can return your product on your costs forstore credit,adifferent product, or arefundto the original payment method.
Please note the following exceptions to our return and exchange policy:
Returned items must be returned in original packaging
Returned items must have no visible signs of use
To initiate a return or exchange, please complete the following steps:
Login to our online return portal using your email address and order ID
Choose the products you wish to return or exchange from your order
Print your prepaid shipping label that you will receive by email
Send all items back to us using the label provided
Once we receive the product, we issue a full refund (or send a replacement package) within 2 business days