Etiketa pro lékaře, zdravotníky a pomáhající profese – Špaček Ladislav (2021)

The book "ETIQUETTE FOR DOCTORS, HEALTHCARE WORKERS, AND HELPING PROFESSIONS" by an experienced author of etiquette books is a comprehensive work covering all areas of etiquette in the medical world. In recent years, we have witnessed a fundamental transformation in the relationship between healthcare personnel and patients and the public. Standards of behavior towards clients are rising, with personal care, emphasis on protecting the dignity and rights of clients, an aesthetic environment, and the gentleness of procedures becoming increasingly important. Collaboration with the patient, their awareness of the treatment process and its prognosis is becoming a given. Not everywhere is the bar set so high, as the behavioral stereotypes that accompanied the treatment process in past decades are still deeply ingrained in many places. The book guides doctors, nurses, and other healthcare professionals towards friendly, considerate, and empathetic behavior. It highlights the importance of proper communication with clients, as understanding the doctor's words is a prerequisite for collaboration. The relationship between the patient and the doctor is specific, evolving from a paternalistic to a partnership form that emphasizes human rights, the free choice of alternative treatment options, and the choice of doctor. The author explains that the main goal of communication with the patient is to gain their trust, as only then will the patient...