Když běžné postupy selhávají - Jak hledat reálná řešení složitých situací v sociálních službách – Jůn Hynek (2021)

"What should we do when he hits us?" "If he weren't here, everyone would feel relieved!" "He's touching me, should I just put up with it?" "There are too few of us, how are we supposed to give him individual attention?" "If he had someone just for himself, it would work, but this way it doesn't!" "He doesn't want to eat!" "He eats too much!" "My colleagues annoy me; if they didn't allow him to do that, he would be fine!" "My female colleagues annoy me; if they allowed him to do that, he would be fine!" "It's all the parents' fault; they haven't set proper boundaries for him!" Similar questions and complaints can often be heard from social service workers who are responsible for clients with a combination of mental disabilities and more severe problematic behavior. In the Czech Republic, there is currently a lack of a comprehensive model of social services for people with this type of disability who require a higher level of support. This publication opens up this topic but does not aim to present a comprehensive model for working with people exhibiting challenging behaviors. It mainly addresses the issue of systematically recognizing clients who need a higher level of support and the methodology for working with people with more severe problematic behavior for the caregiving staff. The author draws from personal experiences with clients and from supervision in various facilities. Through specific examples, he shows how clients can be thought of and what to do with them...