Jak jednat s problematickými lidmi (2020)

This new guide offers quick and effective negotiation strategies not only for dealing with difficult people. It will advise you on how to get the upper hand on bullies, nitpickers, manipulators, and complainers. Once you understand the motives and behaviors of problematic individuals, you will learn how to interact with them, keep a cool head, and avoid unpleasant situations. For the uninitiated, problematic people can become a real-life curse. They can complicate your life and work significantly. The main goal of this book is to help you learn how to 'enjoy' dealing with difficult people. Once you find the right key to them, you can get the upper hand, influence them, make them work for you, all without them even noticing. The guide is supplemented with sample dialogues, techniques, practical exercises, templates, and useful tips. You can use it to improve your own performance as well as a source of ideas when working in groups to enhance the overall performance of the team. The guide will also assist you with presentation preparations, audience control, improving written communication, or networking and building new relationships. The books in the series TOWARDS SUCCESS are intended for anyone who wants to improve, especially for new managers and future leaders. They are packed with...