Description
The book offers many practical tips and ideas on how to improve customer service. From the content: Company orientation towards the market, How to determine your own starting position?, Who is the customer?, Competition analysis, Product management, Competitiveness of innovations, etc.
Information
Author: Černý Michal, Černý Michal
Language: Czech
Publication date: May 11, 2012
Manufacturer: Professional Publishing s.r.o.
Genres: Specialized and technical literature, Books, Society and politics, Social sciences
Type: Hardcover book
Pages: 274
ISBN/EAN: 9788074310713