Description
The author of the book is a psychologist and an experienced lecturer who helps clients develop emotional intelligence, effective communication, and presentation skills. Through many practical examples and sample dialogues, she will show you how to refuse someone and how to behave when someone refuses us, how to provide negative feedback and, conversely, how to accept criticism, how to recognize and manage manipulation, and how to deal with anger. This applies not only at home when communicating with partners, children, and parents, but also at work with colleagues, bosses, or subordinate employees. Learn to handle difficult situations in communication with others and discover how to strengthen empathy and be assertive.
Information
Author: Lošťáková Olga
Publication date: April 16, 2020
Manufacturer: GRADA Publishing, a. s.
Genres: Communication, body language, Books, Non-fiction literature, Personal development
Type: Books - paperback
Pages: 172
ISBN/EAN: 9788027122271