Mateřský koučink - Psychická příprava v těhotenství, během porodu a po něm – Černá Jana (2019)

The publication is a very practical basic guide for all professionals who regularly communicate with the parents of children as part of their profession. The author does not overwhelm the reader with unnecessarily extensive theory; she immediately addresses practical questions. She focuses on communication with parents, the prerequisites for confident behavior, and professional boundaries. She analyzes communication from the parents' perspective, addresses their needs, distinguishes 'types' of parents based on how they communicate, foreign-language parents, families with low education, and explains the defensive reactions of parents to unpleasant messages. She offers preparations for conversations with parents and various types of discussions, contains specific 'tools' for conducting conversations, and is full of recommendations and guidelines on how to handle conflicts, criticism, and various exceptional situations. All chapters are interspersed with practical and easily applicable notes, specific suggestions for internal needs, templates intended for copying and further use.