Description
Learn how to handle the bullies, manipulators and complainers who drive you mad. With example dialogue and practical techniques, this guide helps you navigate difficult situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can manage aggression, reduce awkwardness and remain the better person. The sixth edition includes practical exercises, useful templates and advice on dealing with difficult customers, difficult people in the digital sphere, bullies and a boss who drives you barmy. Part of the Creating Success series, it offers accessible guidance and techniques to help new and aspiring managers and leaders develop vital skills, improve their performance, reach their goals and create lasting success in their careers.
Information
Author: Lilley R. K.
Language: English
Publication date: May 3, 2025
Manufacturer: Folio, spol.s r.o.
Genres: English literature, Books, Foreign language books, Self-help books in english, Non-fiction literature in english
Type: Paperback book
ISBN/EAN: 9781398621602