Description
We have all faced situations in which we know we must talk to a colleague, a manager or a friend about something uncomfortable and possibly explosive. We think it over repeatedly, put it off, and finally stumble through a confrontation when we could have had a conversation. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations offers a definitive approach to handling unpleasant exchanges. It shows that such discussions involve not one dialogue but three: the “what happened” conversation, concerning what we believe was said and done; the “feelings” conversation, concerning the emotional impact on everyone involved; and the “identity” conversation, concerning what the situation means for each person’s view of themselves. Whether asking for a pay rise, saying no to a manager, asking a favour or apologizing for a mistake, these conversations can feel like a nightmare, and this book has earned its place as a business classic.
Information
Author: Patton Bruce
Language: English
Publication date: August 1, 2015
Manufacturer: The Book Service Ltd (Penguin)
Genres: English literature, Books, Foreign language books, Business books in english, Non-fiction literature in english
Type: Books - paperback
Pages: 352
ISBN/EAN: 9780670921348