If you’re looking to return or exchange your order for whatever reason, we're here to help! For products damaged from transport or defective from manufacturing we offer full refund or sending a replacement product within 30 days of receiving your order. If you simply change your mind, you can return your product on your costs for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in original packaging
- Returned items must have no visible signs of use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
Additional Information:
- Once we receive the product, we issue a full refund (or send a replacement package) within 2 business days
- Email contact info@czechmovie.com
