If you’re looking to return or exchange your order for whatever reason, we're here to help! For products damaged in transport or defective from manufacturing we offer a full refund or a replacement product within 30 days of receiving your order. If you simply change your mind, you can return your product at your own cost for store credit, a different product, or a refund to the original payment method.
Please note the following conditions for returns and exchanges:
- Returned items must be returned in their original packaging
- Returned items must have no visible signs of use
To start a return or exchange, please follow these steps:
- Email us at info@czechmovie.com with your order number and the products you wish to return or exchange. For damaged or defective items, a photo helps us resolve your request quickly.
- We will reply with the return address and instructions.
- Pack the items securely in their original packaging and send them back to us.
Additional information:
- Once we receive the product, we issue a full refund (or send a replacement package) within 2 business days.
- Contact email: info@czechmovie.com
