{"product_id":"9780670921348","title":"Difficult Conversations : How to Discuss What Matters Most – Patton Bruce (2015)","description":"\u003cp\u003eWe have all faced situations in which we know we must talk to a colleague, a manager or a friend about something uncomfortable and possibly explosive. We think it over repeatedly, put it off, and finally stumble through a confrontation when we could have had a conversation. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations offers a definitive approach to handling unpleasant exchanges. It shows that such discussions involve not one dialogue but three: the “what happened” conversation, concerning what we believe was said and done; the “feelings” conversation, concerning the emotional impact on everyone involved; and the “identity” conversation, concerning what the situation means for each person’s view of themselves. Whether asking for a pay rise, saying no to a manager, asking a favour or apologizing for a mistake, these conversations can feel like a nightmare, and this book has earned its place as a business classic.\u003c\/p\u003e","brand":"The Book Service Ltd (Penguin)","offers":[{"title":"Default Title","offer_id":54024962244955,"sku":"9780670921348","price":29.9,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1787\/2513\/files\/0545995.jpg?v=1789061239","url":"https:\/\/czechmovie.com\/de\/products\/9780670921348","provider":"czechmovie","version":"1.0","type":"link"}